Before contacting me for assistance, check and see if the possible solutions below solve the problem that you are having. If multiple solutions are available, use the solution that you are most comfortable with for your platform. The solutions are arranged in descending order from simplest to most complex. If one solution does not work for you, try another if one is available. Unresolvable problems or questions not answered here may be sent to me.



Problem 1: Archive will not download, or downloads but freezes/displays an error.

Answer: Download steps may not be performed correctly, web browser may be misconfigured, internet connection may be unreliable, internet service provider (ISP) may have had it's access to Megaporn blocked, or internet service provider (ISP) may have blocked access to Megaporn.

Solution: After choosing an archive to download, click on it's download link. When the corresponding Megaporn folder appears, click on the first archive (if applicable. When multiple archives are available, you will return here to download the remaining parts afterwards.) On the following page, enter in the CAPTCHA in the upper right-hand corner, and click 'download file.' Once the countdown has completed, click on 'Regular download' to download the archive. If you are unable to reach this point, first make sure that Javascript and Adobe Flash are installed and enabled in your web browser, as they are required to use Megaporn. If you are entirely unable to access Megaporn, or if Megaporn presents you with an error, your internet service provider or Megaporn may have blocked you from accessing files stored on their servers. If this is the case, you will have to follow the above steps by accessing the Megaporn download URLs with a proxy. Search for proxy access using your search engine of choice for more information. If a download begins, but freezes or displays an error before finishing, your internet connection may be unreliable, and may need serviced in order to complete downloads (more information is available using your search engine of choice.)



Problem 2: Contents will not extract, or content is missing/of an incorrect length (including such errors as 'unexpected end of archive' and 'not a valid archive'.)

Answer: All parts of the content may not be present using their original file names in the same directory, one or more parts of the content may be corrupt from an incomplete/interrupted download, or achival software compatible with the archive parts may not be present on the system.

Solution: Make sure that all parts of the content have been downloaded, original file names intact, into a single directory. Using an operating system or archival program compatible with split ZIP archives, open the first archive in the series (if applicable) and extract the contents to your location of choice. If contents still will not extract and/or an error appears, one or more parts of the content may be corrupt from an incomplete/interrupted download. If this is occurs, one or more parts of content must be re-downloaded. Verify that the file size of each part matches the file size given by the website that it was obtained from. If any part file sizes do not match, re-download those parts. Otherwise, re-download all parts.



Problem 3: Video is too dark/too bright or audio is too loud/too soft.

Answer: Operating system, monitor, speakers, graphics driver, sound driver, and/or media player may require adjustment.

Solution: For video brightness issues, check your media player's brightness/contrast settings (if available. Consult your media player's developer for information.) If problem persists, make sure that your monitor's brightness and contrast is set properly (consult manual for more information.) If problem persists, check gamma/contrast/brightness settings in your computer's video drivers (if available. Consult your graphics card manufacturer for more information.) If problem persists, system operating system, video codec, media player, graphics driver, and or monitor in question may need to be updated/upgraded/replaced. For audio volume issues, make sure that your operating system, media player and/or speaker volume is set at a comfortable level (consult manual/developer for more information.) If problem persists, system operating system, audio codec, sound card driver, media player, and/or speakers may need to be updated/upgraded/replaced.



Problem 4: Video freezes, playback is jerky/poor/out-of-sync, or system runs slowly during playback.

Answer: Media player or codec used may be out-of-date/improperly configured, or system may be insufficient for playback.

Solution: Obtain updates for the media player and/or codec(s) in question. If playback is still problematic, adjust media player or codec settings that pertain to playback quality/performance (consult media player/codec help for more information on how this is done.) If playback is still problematic, your system may be insufficient for video playback, possibly requiring operating system/software maintenance (such as defragmenting your hard drive(s) and/or closing extra programs/processes) and/or hardware upgrade (such as upgrading CPU and/or RAM.)



Problem 5: Video displays an error when played about a missing codec, will not play, or has no picture/sound.

Answer: This is indicative of your computer missing the codecs required to properly play the video.

Solution 1: Use of Media Player Classic Home Cinema for playback of video files will may this problem (Windows only.)

Solution 2: Use of VLC Media Player for playback of video files will may this problem.

Solution 3: Installation of the Combined Community Codec Pack (CCCP) may fix this problem (Windows only.)

Solution 4: Installation of both Perian and Flip4Mac for use with QuickTime may fix this problem (MacOS only.)

Solution 5: Installation of MPlayer Codec Pack for use with MPlayer may fix this problem (Windows/Linux only.)

Solution 6: Installation of MPlayer w32codec-all-2006 may fix this problem (Linux only.)

Solution 7: Installation of individual codec(s) needed for playback may fix this problem. Using GSpot Codec Information Appliance (Windows only), open the video file using this guide. GSpot Codec Information Appliance will notify you if the needed codecs are not available on your system when the video is presented to it. If they are not available, simply search using your search engine of choice to locate the codecs needed, where you can then download and install them on your system.

Solution 8: If you know the codecs that are needed for playback, search for them for your system's platform using your search engine of choice to locate them, where you can download and install them on your system.

Note: Playback of media encoded in certain specific formats, such as QuickTime and RealMedia, require special packages to be installed for playback, which are QuickTime Alternative Lite (Windows only), and Real Alternative Lite (Windows only.) Playback of these media types on non-Windows platforms require either a media player that can handle these file types (such as MPlayer listed in Solution 5), or a full installation of QuickTime/RealPlayer on your system (if possible.)